Last Updated: February 04, 2025

At Turtle Head Productions, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may be eligible for a refund or replacement under the conditions outlined below.

1. Eligibility for Refunds & Returns

We accept refund or return requests within 10 days of receiving your order if:

  • The item is defective, damaged, or incorrect due to our error.
  • The product is unused, unwashed, and in its original condition.
  • You contact us within 10 days of receiving your order with proof of the issue (photos required).

2. Non-Refundable Items

We do not accept refunds or returns for:

  • Custom-printed t-shirts with personalized designs, unless they are defective or incorrect.
  • Items that have been worn, washed, or altered.
  • Errors in customer-submitted designs (e.g., misspellings or incorrect formatting in uploaded designs).
  • Items returned beyond the 14-day window.

3. How to Request a Refund or Return

To initiate a refund or return:

  1. Email us at jimmy@turtleheadproductions.com with your order number and a clear photo of the defective or incorrect item.
  2. If your request is approved, we will provide instructions for returning the item (if required).
  3. Once we receive and inspect the returned item, we will issue a refund, replacement, or store credit within 10 business days.

4. Refund Process

  • Refunds will be issued to the original payment method used for the purchase.
  • It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • If a replacement is chosen, we will ship the new item at no additional cost.

5. Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
  • If the return is for any other reason, the customer is responsible for return shipping fees.

6. Contact Us

If you have any questions about our refund policy, please reach out to us:

📧 Email: jimmy@turtleheadproductions.com
📍 Address: 2216 Palm Lagoon dr, League City, Texas 77573